CREDIT CARD ORDERS

Todo Hobbies accepts, Visa and MasterCard as payment.When using your credit card, please provide your credit card billing address.We can only ship to the billing address of the credit card and daytime/nighttime phone numbers.If the billing address does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification.If you regularly ship orders to an address other than your credit card billing address, we ask that you contact your credit card company and ask them to list the address as an alternate address on your account.Credit card companies are very willing to offer this service to you and it could mean less delays when placing your orders with Todo Hobbies and other companies.Please note that we cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

INTERNATIONAL ORDERS

TodoHobbies ships all over the world. Please send payment in the form of an International Money Order in U.S. Funds, or use your credit card. Under no circumstances will we falsify invoices or shipping labels.

RETURNING MERCHANDISE

We will accept merchandise for return that was purchased from Todo Hobbies within 30 days of receipt. There is no restocking fee for qualified returns. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to Todo Hobbies in any way.

DEFECTIVE RETURNS

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.

Manufacturer defects found after the product has been used revert to the manufacturer’s warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you call our Order Assistance line before taking any action.